Terms of Service

These Terms of Service ("Terms") are an agreement between [Legal entity name] ("Masar OS", "we", "us"), located at [Legal postal address], and the business or person that creates an account ("you", "Customer"). By creating an account, starting a trial or using the Service you accept these Terms. If you accept for a company, you confirm you have authority to bind it.

1. The Service #

Masar OS is cloud software for motor carriers and related businesses. It includes dispatch and load planning, customer and fleet records, driver and team tools, chat, document storage, invoicing and driver-pay records, maintenance and compliance tracking, reports, optional helpers that suggest actions, integrations with other services, and mobile and web apps (together, the "Service"). Features depend on your plan.

2. Who may use it #

The Service is for business use by adults. You must provide accurate account and company information (including MC and USDOT numbers where you have them) and keep it current. You are responsible for all activity under your account and for the people you invite, including drivers.

3. Free trial, billing and automatic renewal #

• Trial. New accounts get a 14-day free trial of the plan you choose. A payment card is required to start the trial. We do not charge the card during the trial.
• First charge. Unless you cancel before the trial ends, your card is charged the plan price on day 15 and your subscription begins. We email you a reminder about 3 days before the first charge.
• Automatic renewal. Subscriptions renew automatically each month (or each year for annual plans) at the then-current price until you cancel. We will tell you in advance of any price change; it applies from your next renewal.
• How to cancel. Sign in, open Settings, then Plan and billing, then Cancel (or use the link in any receipt email). Cancelling takes two clicks. If you cancel during the trial you are not charged. If you cancel later, your plan stays active until the end of the period you paid for.
• Prices and taxes. Current prices are shown at checkout and on our pricing page. Prices exclude taxes; we collect sales or use tax where required, calculated at checkout.
• Payment processing. Payments are processed by Stripe. We do not store your full card number. You authorize us and Stripe to charge your payment method for fees due. If a payment fails we may retry, email you, limit your account to read-only after 7 days, and suspend it if it stays unpaid.
• Plan changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current period and are blocked while you exceed the new plan's limits (for example, number of trucks or user roles).
• Refunds. See our Refund and Cancellation Policy, which is part of these Terms.

4. Credits #

Some features use credits. Each plan includes a monthly amount of credits that renew each billing period and expire at its end; unused included credits do not roll over. You may buy credit packs, which do not expire. Credits have no cash value, cannot be transferred or redeemed for money, and are not refundable except as stated in the Refund and Cancellation Policy. When credits run out, your workflows keep running and helper features switch to suggestion-only or off until credits are added or renewed.

4A. Records only: we do not move money #

Masar OS records invoices, payments received, driver pay, bonuses, settlements, advances and similar items. It does not hold, transfer or pay out money, is not a bank, payment processor, factoring company or payroll provider, and does not provide financial, tax, legal, insurance or accounting advice. You pay and get paid outside the Service. You are responsible for the accuracy of what you record and for your tax, payroll, worker-classification, wage and settlement obligations.

5. Your data #

You own your data ("Customer Data"), including information about your company, customers, drivers, loads, documents, messages and financial records. You give us a limited licence to host, process, transmit and display Customer Data only to provide, secure and support the Service, and as described in our Privacy Policy. You are responsible for having the rights and legal basis to put Customer Data (including driver and personal data) into the Service, and for giving required notices and obtaining required consents from your drivers, staff and contacts. You can export your data at any time; after termination we keep it for 30 days so you can export it, then delete it as described in the Privacy Policy, except where law requires us to keep it.

6. Acceptable use #

You may not: break the law or use the Service to harm anyone; upload malware; attempt to access other customers' data or break our security; scrape, resell or rent the Service; reverse engineer it; send spam or unlawful messages; misuse messaging or calling features; falsify hours-of-service, inspection, drug-and-alcohol, safety or other regulated records; or use the Service for high-risk uses where its failure could cause injury. We may suspend access that violates these rules.

7. Compliance tools are aids #

Features such as hours-of-service checks, planner warnings, inspection and document reminders, IFTA summaries and safety scores are decision aids built on the data you provide and on rules we model. Rules change and data can be incomplete. They do not replace your own compliance responsibility, an electronic logging device, your safety program, or professional advice. You remain responsible for complying with FMCSA, DOT, state, tax and other laws.

8. Helpers that suggest actions #

Optional helper features draft messages, suggest assignments and prepare records. They can be wrong. They ask for your approval by default; if you allow automatic actions, you are responsible for the results. Review outputs before relying on them. Where a feature places calls or sends texts, you are responsible for lawful use (see Section 9).

9. Messages, calls and consent #

If you use texting, calling, email or chat features, you are responsible for having the consents required by law (including the Telephone Consumer Protection Act and state laws) before contacting drivers, applicants, brokers or others, for honoring opt-outs, and for following quiet-hour and recording-notice rules. Automated voice features identify themselves as automated at the start of a call.

10. Integrations and third parties #

The Service can connect to services you choose (for example ELD and telematics providers, accounting software, fuel cards, load boards, maps, e-signature, email and phone providers). Those services have their own terms and fees, and you are responsible for your agreements with them. You authorize us to access them on your behalf using the connection you set up. We never ask for or store load-board usernames and passwords. We are not responsible for third-party services, their availability, or data they provide. Some integrations require approval from the provider and may not be available.

11. Mobile apps #

Our apps may use your device's camera, files, notifications and, if you allow it, location. You can change permissions in your device settings. App stores have their own terms.

12. Security and availability #

We use reasonable administrative, technical and physical safeguards. No system is perfectly secure. We aim for high availability but do not guarantee uninterrupted service; we may perform maintenance and will try to give notice of significant planned downtime. You must keep credentials confidential and tell us promptly about suspected unauthorized access.

13. Our property; feedback #

We and our licensors own the Service, software, designs and trademarks. These Terms give you only a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. If you give feedback, we may use it without obligation.

14. Confidentiality #

Each party will protect the other's non-public information, use it only for these Terms, and disclose it only as needed or as required by law.

15. Warranty disclaimer #

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. We do not warrant that the Service will be error-free or that compliance, profit or pay calculations will be correct for your situation.

16. Limitation of liability #

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.

17. Indemnity #

You will defend and indemnify us against claims arising from your Customer Data, your use of the Service in breach of these Terms or the law, your messages and calls, and your relationship with your drivers, customers and other third parties.

18. Term and termination #

These Terms last while you have an account. You may cancel at any time. We may suspend or end your access for material breach, non-payment, legal requirement or risk to the Service, with notice where practical. On termination your right to use the Service ends; Sections that by nature should survive (including 4A, 5, 14 to 17, 19 and 20) survive.

19. Governing law and disputes #

These Terms are governed by the laws of the State of [Governing state], without regard to conflict-of-law rules. Before filing a claim, each party will try in good faith to resolve it informally for 30 days after written notice to the other. Any lawsuit must be brought in the state or federal courts located in [Governing county], [Governing state], and each party consents to their jurisdiction. [Attorney to decide whether to add arbitration and a class-action waiver.]

20. General #

These Terms, the Privacy Policy and the Refund and Cancellation Policy are the entire agreement. If a provision is unenforceable the rest stays in effect. You may not assign these Terms without our consent; we may assign them in a merger or sale. We may update these Terms; we will post the new version and, for material changes, notify you at least 30 days before they apply. Continued use after the effective date means you accept them. Notices to us: info@masar10x.io or [Legal postal address].

Contact #

[Legal entity name], [Legal postal address]. Email: info@masar10x.io.