Refund and Cancellation Policy

This policy is part of our Terms of Service.

1. Free trial #

Every plan starts with a 14-day free trial. A card is required to start, and you are not charged during the trial. Your first charge is on day 15 unless you cancel first. We email you a reminder about 3 days before that charge. If you cancel before the trial ends, you pay nothing.

2. How to cancel #

Sign in, go to Settings, then Plan and billing, then Cancel. You can also use the cancel link in any receipt email, or email info@masar10x.io and we will cancel for you within one business day. Cancelling stops future renewals. Your plan stays active until the end of the period you have already paid for, and you can export your data during that time and for 30 days after.

3. Monthly subscriptions #

• We do not refund partial months, or unused time, after the period has started.
• First-charge guarantee (proposed): if you were charged at the end of your trial and do not want to continue, email info@masar10x.io within 7 days of that first charge and we will refund it in full and cancel the account.

4. Annual subscriptions #

• If you cancel within 14 days of an annual payment (including the first one), we will refund it in full.
• After 14 days, annual payments are not refundable, and your plan stays active to the end of the paid year. We do not give partial-year refunds.

5. Plan changes #

Upgrades are effective immediately and prorated for the rest of the period. Downgrades take effect at the end of the current period; we do not refund the difference.

6. Credits and add-ons #

• Credits included in your plan renew monthly, expire at the end of the period and have no refund value.
• Purchased credit packs do not expire. An unused pack can be refunded within 14 days of purchase. Credits already used are not refundable.
• Add-ons (such as Recruiting) follow the rules for the subscription they belong to.

7. Billing errors and duplicate charges #

If we charge you in error, charge twice, or you did not authorize a charge, contact us within 60 days and we will investigate and refund what was wrongly charged. Please contact us before opening a dispute with your bank so we can fix it quickly.

8. How refunds are paid #

Approved refunds go back to the original payment method through Stripe. Banks usually post them within 5 to 10 business days. Taxes collected are refunded with the amount they relate to.

9. Non-payment and suspension #

If a renewal fails we retry and email you. After 7 days the account becomes read-only, and unpaid accounts may be suspended. You can restore access by updating your payment method. Suspension does not cancel fees already due.

10. Exceptions #

Where the law gives you a right to a refund, that right applies regardless of this policy. We may also offer a refund or credit at our discretion.

Contact #

Questions about charges, cancellations or refunds: info@masar10x.io. [Legal entity name], [Legal postal address].